Marching on With Customer Service

May 2013 Note: This was written back in December 2012. It has hung out in the Drafts folder since then. I’m not sure why I didn’t put it up at the time, but here it is now. It’s 2012. In the suburban, broadband-connected world I live in I have high expectations for internet customer service. …

Advanced Directive: Things I didn’t Know

Next week I’m going in for a cortisone injection in my back. The purpose is to break an inflammation/pain cycle having to deal with this and then finish my round of physical therapy. While filling out the standard new-doctor’s-office forms, I was forced to accept several documents before proceeding. These forms were HIPAA and Privacy …