Pro Tip: When you set a document backup program to backup a directory to an external hard drive, it should not take the files from the external hard drive and overwrite the directory you’re trying to backup.
This happened to Jenn yesterday.
I have not told you (yet) what the software package is because I’m not (yet) 100% certain that this wasn’t operator error. However, I’m 99.44% certain this was a fuck-up on a grand scale by the software so stay tuned for me to throw them under the bus like they deserve.
A ticket has been submitted and if they cannot answer satisfactorily, we’re done with them and might even explore a lawsuit.